Refunds may be considered under the following circumstances: Cancellation by Client: If the client cancels the consultancy services within [7] days of payment. Non-Delivery of Services: If NSET fails to deliver the agreed-upon services as outlined in the service agreement. Errors in Payment: If there are accidental overcharges or duplicate payments made by the client.
2. Non-Refundable SituationsRefunds will not be issued in the following scenarios: Client's Change of Mind: If the client changes their mind after the consultancy services have commenced. Completion of Services: If the consultancy services have been fully rendered as per the service agreement. Late Cancellations: If the client cancels the service after the specified cancellation period.
3. Refund Request ProcessTo request a refund, the client must follow these steps: Submit a written refund request to [insert contact email] with the subject line "Refund Request." Provide a detailed explanation of the reason for the refund request. Include any supporting documentation, such as proof of payment or service agreement.
4. Review and ProcessingReview Period: NSET will review the refund request within [7] business days of receipt. Decision Notification: The client will be notified of the refund decision via email within [7] business days after the review period. Processing Time: Approved refunds will be processed within [7] business days from the date of approval.
5. Refund MethodRefunds will be issued using the original method of payment whenever possible. If this is not feasible, an alternative method will be arranged in agreement with the client.
6. Contact InformationFor any questions or concerns regarding our refund policy, please contact us at: Email: [insert email address] Phone: [insert phone number] Address: [insert physical address] NSET Education Consultancy Firm reserves the right to amend this refund policy at any time. Any changes will be communicated to clients and will be updated on our website.